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Shipping and Delivery policy
Welcome to Casual Modes, operated by Biura And Vale Solutions Private Limited. Our goal is to ensure that every order reaches you smoothly and within a reasonable timeframe. This Shipping And Delivery Policy outlines how orders are processed, shipped, and delivered once a purchase is made on our platform.
Throughout this policy, “we,” “us,” and “our” refer to Biura And Vale Solutions Private Limited, while “you,” “your,” or “user” refer to customers placing orders on Casual Modes. By confirming an order, you acknowledge and agree to the terms described below.
We currently provide delivery services across all pin codes within India. This allows customers nationwide to access and enjoy our collections with confidence. At present, we do not offer international shipping, but we continue to evaluate our delivery capabilities to improve reach and reliability within our service areas.
After an order is successfully placed, it enters our processing system for verification and preparation. Orders are usually processed within 1-2 business days, excluding weekends and public holidays. Once processing is complete, you will receive a confirmation email containing order and shipment details, indicating that your items are ready for dispatch.
Our delivery timelines are designed to balance speed and reliability. Standard shipping typically takes 3-8 business days from the date of dispatch. While we make every effort to deliver orders within this timeframe, actual delivery times may vary depending on location, courier operations, or unforeseen circumstances.
In certain situations, delivery may not be completed due to factors such as incorrect address information, recipient unavailability, or refusal to accept the package. When a delivery attempt is unsuccessful, the shipment is returned to our facility. If this occurs, you may contact us to request re-delivery, and our team will assist in arranging the next steps.
We take care to ensure that all orders are packed securely and shipped in good condition. If you receive a product that is damaged, we request that you notify us within 48 hours of delivery and share clear photographic evidence to help us assess the issue.
In rare cases where a shipment is lost during transit, we will coordinate with our courier partner to investigate the matter. Once confirmed, we will arrange an appropriate resolution, which may include a replacement or a refund, in accordance with our policies.
If you have any questions, concerns, or require assistance regarding shipping or delivery, our team is available to help. You can contact us at biuraandvalesolutionspvtltd@gmail.com
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Women
Bottom Wear
Western Wear
Maternity Wear
Women's Inners
Men's
Men Traditional Wear
Men Western Wear
Men Inners